SHIPPING, RETURN & REFUND
We hope we can answer your question below, but if not, feel free to contact us at
Free Shipping Over CA$100
Standard Shipping CA$9.95 or
FREE on orders CA$100+
Global Delivery
Worldwide delivery! Enjoy our products.
30-Day Return Policy
Our policy lasts 30 days.
SHIPPING INFO
Click the site you are visiting below to learn more about shipping.
https://us.essenther.com/
Shipping to United States:
Standard Shipping - Free (3-5 business days)
Expedited Shipping - US$5.00 (2-3 business days)
https://au.essenther.com/
Shipping to Australia:
Standard Shipping - AU$9.95 (4-8 business days) or FREE on orders AU$100+
Express Shipping - AU$19.95 (1-4 business days)
https://ca.essenther.com/
Shipping to Canada:
Standard Shipping - CA$9.95 (4-9 business days) or FREE on orders CA$100+
Expedited Shipping - CA$14.95 (3-4 business days)
Priority Shipping - CA$19.95 (1-3 business days)
https://uk.essenther.com/
Shipping to United Kingdom:
Standard Shipping - Free(2-5 business days)
https://shop.essenther.com/
（Temporarily closed for upgrading）
Shipping to Spain:
Standard - Free(5-8 business days)
Shipping to Israel:
Mailog - Free(7-20 business days to Israel)
Shipping to Mexico:
Grupo ampm - Free(6-11 business days to México)
Shipping to Venezuela:
DHL - $150.00 USD(about 15 business days)
Shipping to Germany:
DHL Paket - Free(5-15 business days to Deutschland)
Shipping to Italy:
GLS - Free(5-8 business days to Italia)
Shipping to Singapore:
EMS - Free(8-15 business days to Singapore)
Shipping to Japan:
佐川急便 - Free(3-5 business days)
Shipping to France:
Colissimo - Free(5-8 business days to France)
Shipping to Hong Kong SAR, Macao SAR, Taiwan:
快遞 - Free(2-3工作日)
Shipping to United Arab Emirates:
Vnlin - Free(5-8 business days to United Arab Emirates)
Shipping to Other Countries/regions:
Standard Shipping - Free(7-20 business days)
Countries/regions included: Albania, Angola, Antigua & Barbuda, Barbados, Benin, Cayman Islands, Chad, Congo - Brazzaville, Côte d’Ivoire, Equatorial Guinea, Fiji, French Polynesia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Honduras, Laos, Lesotho, Liberia, Libya, Mali, Malta, Mauritania, Mauritius, Mongolia, Mozambique, Palestinian Territories, Papua New Guinea, Samoa, Senegal, Seychelles, Sierra Leone, Sri Lanka, Tanzania, Togo, Tristan da Cunha, Ascension Island.
Shipping to Rest of Countries/regions:
Standard Shipping - Free
The
Rest of Countries/regions included: Afghanistan, Åland Islands, Andorra, Anguilla, Argentina, Aruba, Bahamas, Bangladesh, Belgium, Belize, Bermuda, Bhutan, Caribbean Netherlands, British Indian Ocean Territory, Burkina Faso, Cape Verde, Central African Republic, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Kinshasa, Cook Islands, Croatia, Curaçao, Djibouti, Dominica, El Salvador, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Finland, French Guiana, French Southern Territories, Gibraltar, Greenland, Grenada, Guadeloupe, Guernsey, Haiti, Vatican City, Iraq, Isle of Man, Jamaica, Jersey, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Liechtenstein, Luxembourg, North Macedonia, Malawi, Malaysia, Martinique, Mayotte, Monaco, Montserrat, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, Nicaragua, Niger, Niue, Norfolk Island, Norway, Pakistan, Panama, Pitcairn Islands, Poland, Portugal, Qatar, Cameroon, Russia, Rwanda, St. Barthélemy, St. Helena, St. Lucia, St. Martin, St. Pierre & Miquelon, San Marino, São Tomé & Príncipe, Sint Maarten, Slovenia, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sudan, Svalbard & Jan Mayen, Eswatini, Sweden, Switzerland, Tajikistan, Thailand, Timor-Leste, Tokelau, Tonga, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, U.S. Outlying Islands, Uzbekistan, Vanuatu, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Austria, Denmark, Ukraine, Ireland, Czechia, Algeria, Azerbaijan, Bahrain, Belarus, Botswana, Brunei, Burundi, Cambodia, Chile, Costa Rica, Egypt, Georgia, Greece, Hungary, India, Indonesia, Jordan, Kenya, Latvia, Lithuania, Madagascar, Maldives, Montenegro, Morocco, Nigeria, Oman, Romania, Saudi Arabia, Serbia, Slovakia, Tunisia, Vietnam, Zambia, Zimbabwe, Armenia, Bolivia, Bosnia & Herzegovina, Bulgaria, Dominican Republic, Ecuador, Guyana, Peru, Réunion, Suriname, Philippines.
RETURN & EXCHANGES
We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept return orders within 30 days of receiving your product for a refund under the following condition:
* Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.
* Products on sale cannot be returned once purchased.
* We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.
* Any bundles or packs must be returned in full and under the above condition for a refund.
* Refund does not include the shipping costs.
If you need a return, please contact us via support@essenther.com.
Please don‘t return the product directly to the address on the package.
Please email us at support support@essenther.com with your order number and the reason for return. We will respond to you within 2 business days with the return shipping address.
* Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.
* The customer is responsible for the shipping costs of returning the product to us.
* Please allow 2-4 business days to process the return once it’s received. We will refund the price of the merchandise, including any taxes you were charged upon receiving the return; the shipping costs is not included. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
We are a comprehensive shopping site targeting the world, and we have specific return locations for some countries or regions.
So if you need a return, please email us at
Return address：8/F OFFICE 5 MEGA CUBE,8 WANG KWONG ROAD, KOWLOON BAY, Kowloon Hong Kong SAR
* For the following countries or regions, we have local return locations, please contact support@essenther.com to get the specific address: United States, Canada, United Kingdom, Australia.
* For other countries or regions, we currently do not have local return locations. Please email us at support@essenther.com, we will provide you with a better solution for return.
Our site does not offer an exchange policy, please submit a new order for your new items.
Please note that after initiating an order cancellation, there may be instances where the order is still processed and shipped due to timing discrepancies in our system updates and shipping allocation processes. Once an order has been shipped, it cannot be canceled.
If your order is shipped despite your cancellation request, we recommend waiting to receive the package before initiating a return. Upon receiving the returned product, we will issue a full refund for the order amount.
REFUND POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the address on the package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to our return shipping address.
*Note: We now only have local return addresses in the United States, Canada, United Kingdom, Australia, and returns from other places need to be sent back to the factory location (China)
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CONTACT US
Questions or concerns about a product? Any problem? Our customer care team is here to help. Contact us via Email and we'll be sure to get back to you as soon as possible.
Email us anytime at
